xoxo..

The Lying Game TV show. Based from the book written by Sara Shepard (Pretty Little Liars) .. Intense! :) A must watch TV show. :) #TheLyingGame

5th July 2012

Quote

Let go. Let God.

— anonymous

26th March 2012

Video

“In every success comes a pack of haters.” Well, I’m not one of them. I may not be a big fan of hers but I so admire her talent. Watching this video gave me goosebumps and had me teary-eyed. Imagine, that little girl from a third world country is loved and recognized by those people living in the most powerful country in the world! That’s why I don’t understand why most FILIPINOS criticize her. They make it a big deal on how she looks, I guess. Here’s what I can say, she doesn’t look bad. She’s even cute. There are others who look worse and don’t have talents. And that’s David Foster come on! He’s a producer of many big stars. And he’s handling Charice because he believes in her talent. And those in the audience, most of them are song artists and can’t you see how amazed they were? I feel so sorry for Charice because she may have changed her looks recently maybe because the people in her country don’t believe in her and always comment that she doesn’t look nice and doesn’t deserve the limelight! It’s always easy to see the flaws of others but is it that hard to be grateful too? She made a mark. She made our country known. She may no longer speak Tagalog right now because maybe she felt the love and support of Americans more than her countrymen. But she is still proud to be a Filipino because she never fails to have her country being mentioned everytime she performs.

To Charice: I watched you performed before in Little Big Star and you were always my bet. Sad that you did not make it, but what you have and where you are right now is way way better! :) Continue to inspire other people @Charice. It’s not always about the looks. But the hard work, determination and your undeniably amazing God given talent matter most!

17th November 2011

Post

Not a “no-brainer” dude…

It would really break my heart if you think that being in a call center industry means a “no brainer” job, just merely a telephone operator, so on and so forth. These are fallacies and need to be corrected. Telephone operator? Can’t be. Never will be. They say that as long as you know how to speak in English (the more fluent , the better) , it’s already your gateway to enter this “cool” job. Well, you’re definitely wrong again. See, speaking English as a mother tongue plays a big role however this industry needs your common sense most, confidence, being conversational (in English of course), positive attitude, discipline and passion with regard to customer service. If you don’t have one of them, then I don’t think you can survive or even get the chance to know the job yourself.

All issues are different each and every call (talking about customer service and not technical support). You have to understand the caller’s concern right after he/she gave it to you and also have to think of the solution right away. When I say “right away” that means the soonest possible. It’s like having a mind of a “10Mbps internet connection” that after you enter the URL, it will direct you to the homepage in a split of second. No scripts will be given to you so really have to be spontaneous as possible when you are taking calls.

So it can never be a telephone operator then. You are a customer service representative hence, you are a problem solver. It can never be a “no brainer” job ‘cause you really have to sharpen your mind. You have to be careful in giving out information or solutions cause one wrong move and everything could get worse. You have to be concise, accurate and complete. It would really take a lot of practice to acquire the skill.

Am I already changing your perception? Hope so. :)

But set aside the challenges, and you will realize this is the only local job that pays very well. An advantage to moms like me, where I don’t have to go abroad just so I can help with the expenses cause being with our kids is our top priority, right? Kinda toxic to your health? Yeah. But good thing it provides health insurance (the best ones) not just to you but to your love ones as well. It also gives opportunity to people as young as 18 years old. What I also love most about this job is it treats everybody fairly. You get hired even if you are fat, thin, pretty, not so pretty, gay, tall, short, undergrads, etc.

So if you love challenges, you are always welcome to join the industry. Even if you think you are not capable however there’s this part of you that really wants to try, then please do so. As my most favorite trainor quoted, if you really have the passion, ”It doesn’t matter that you are not perfect, what matter is you try”, and everything else will follow. Just give your best shot then. God Bless. :)